Privacy Policy

1.1 We may collect personal information from you:

• Provided directly by you, such as when you register, complete forms, contact us, or engage with our services; this may include your name, contact details, date of birth, identification information, or financial data where relevant.
• Automatically collected, such as IP address, device/browser type, operating system, usage data, log-in times, click paths, page visits, error reports, and similar technical analytics.
• From third parties, like our partners, agents, analytics providers, credit reference agencies, or service providers—always in compliance with your consent and relevant law.

1.2

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

2.1 Your personal information may be used for the following purposes:

• Providing, improving, and developing our products and services;
• Designing and launching new features or services;
• Personalising and enhancing user experience on our site or platform;
• Sending alerts, updates, or information regarding our services (with your consent, where required);
• Complying with legal and regulatory obligations, including disclosures or investigations;
• Handling inquiries, disputes, or legal proceedings;
• For marketing purposes if you have consented—always with the ability to opt out; and
• Any other purposes related to the above.

2.2

For direct marketing, we will only proceed after obtaining your explicit consent. You may withdraw consent at any time by contacting our Data Protection Officer. Any direct marketing will be on behalf of our partners and not directly communicated with our branding.

3.1 We may share your personal information with:

• Related entities within the RateMatch group, where applicable;
• Personnel, advisors, auditors, contractors, financial institutions, and service providers necessary for our operations;
• Business partners (e.g., lenders or financial service providers), subject to their own privacy commitments;
• Regulators, courts, or law enforcement agencies, when required by law;
• Prospective transferees if our business (or part of it) is sold or transferred.

3.2

We will endeavour to ensure that all recipients of your personal information manage it securely and in accordance with applicable privacy laws.

3.3

Your information may not be transferred overseas or shared with overseas entities.

4.1

Our website and platform may use cookies and similar technologies to distinguish you from other users, improve functionality, and gather analytics.

4.2 We may use:

• Strictly necessary cookies, which are essential for site functionality;
• Analytical/performance cookies, to understand site usage and improve performance;
• Functionality cookies, to personalise experience and remember preferences;
• Targeting/advertising cookies, to display relevant content or offers.

4.3

You can usually control or block cookies via your browser settings, although this may affect site functionality.